The Accessibility Commissioner only deals with complaints about harm people suffered because federally regulated organizations did not meet their requirements about accessibility plans, feedback processes and progress reports.
Who is involved
Remember, the organization must be covered by the Accessible Canada Act.
The people (parties) involved in a complaint are:
- Complainant:
This is the person who experienced the harm. - Representative:
The Complainant can have someone else file a complaint for them. This person is called their Representative. The Representative must have the Complainant's permission or have the authority to file a complaint for them. - Respondent:
This is the organization that the complaint is about.